Shipping Policy

Effective Date: 01/04/2025
Company: Geodesy Data Solution Private Limited
Website: www.geodesydatasolution.com
Email: info@geodesydatasolution.com
Phone: +91 82678 10177
Office: Ground Floor, Near Camp Road, Dehradun, Uttarakhand 248007

1. Introduction

This Shipping Policy explains how digital products and services purchased from Geodesy Data Solution Private Limited (“Company”, “we”, “our”, “us”) are delivered to customers.

Since we operate a digital marketplace platform, all products listed on our website or mobile application are delivered electronically—no physical shipping is required.

2. Nature of Products

Our platform provides digital products and online services, including but not limited to:

  • Software & scripts

  • Digital tools

  • E-books, PDFs, and digital documents

  • Online courses, training materials

  • Media files, templates, graphics

  • SaaS platforms and subscriptions

  • Downloadable digital assets

Because all products are non-physical, delivery occurs digitally through email or the user dashboard.

3. Digital Delivery Method

After a successful purchase:

3.1 Instant Delivery

Most digital products are delivered instantly via:

  • Email confirmation with download link

  • User account dashboard (download section)

  • Access key or license code (if applicable)

  • Subscription activation (for SaaS and online tools)

3.2 Email Delivery

Users will receive an email containing:

  • Order confirmation

  • Product download link

  • License or activation code (if applicable)

  • Usage instructions provided by merchants/sellers

3.3 Dashboard Delivery

Every purchased product is also available in the customer’s:

“My Account” → “Downloads / Orders” section

Users can access, re-download, or view their purchased items from there (subject to availability & expiration conditions).

4. Delivery Timeframe

Since we deal exclusively in digital goods:

  • Delivery is immediate after successful payment.

  • In rare cases, delivery may take up to 5–30 minutes due to:

    • Payment gateway delays

    • Server load

    • Email provider issues

    • Merchant-side upload/update delay

If the customer does not receive the digital product within 1 hour, they are advised to contact support.

5. Failure in Digital Delivery

If you do not receive your purchase, it may be due to:

  • Incorrect email address during checkout

  • Email in spam/junk folder

  • Server or network issue

  • Payment not captured successfully

  • Technical glitch

In such cases:

Please contact us at info@geodesydatasolution.com with:

  • Your name

  • Registered email

  • Order ID

  • Payment confirmation screenshot

We will re-send the digital product within 24 hours after verification.

6. No Physical Shipping

Geodesy Data Solution Private Limited does not offer:

  • Courier services

  • Postal delivery

  • Physical packaging

  • Hard copies of digital files

All our offerings are 100% digital and delivered electronically.

7. License & Download Limits

Depending on the product, merchants or the platform may apply:

  • Limited download attempts

  • Time-limited access

  • Device restrictions

  • Single-user license terms

These conditions will be mentioned in the product description.

Unauthorized sharing, distribution, or resale of digital products is strictly prohibited.

8. Product Not as Described

If a digital product:

  • Differs from the description

  • Contains errors

  • Is corrupted or incomplete

Customers must report the issue within 48 hours of purchase.

We will coordinate with the merchant/seller to provide:

  • A corrected file, or

  • A working version of the product

(Refund eligibility will be as per our Refund & Cancellation Policy.)

9. Merchant Responsibility

For third-party sellers/merchants:

  • They are responsible for accurate product delivery

  • They must ensure uploaded files are functional and accessible

  • They must maintain updated files

  • They must honor access and license terms described on the product listing

Failure may result in merchant account suspension or removal.

10. Changes to the Shipping Policy

We may update, modify, or revise this Shipping Policy at any time without prior notice.
Changes become effective immediately upon posting on the website.

11. Contact Us

For any delivery or digital access concerns, please contact:

Geodesy Data Solution Private Limited
📧 Email: info@geodesydatasolution.com
📞 Phone: +91 82678 10177
📍 Address: Ground Floor, Near Camp Road, Dehradun, Uttarakhand 248007