• The product must be in original, unused, and unopened condition.

• The product must be returned in its original packaging with all parts, accessories, and manuals included.

• Proof of purchase or order confirmation is required for all returns.

Note: Certain items are non-returnable, including:

• Sealed electronics (e.g., opened hard drives, SSDs, or software).

• Customized or personalized products.

• Products marked as “Final Sale” or “Non-Returnable.”

1.2 How to Initiate a Return
To initiate a return, please contact our customer service team with the following details:

• Your order number

• The item(s) you wish to return

• The reason for the return Once your return request is approved, we will provide you with a return authorization and instructions on how to return the product.

1.3 Return Shipping Costs

• If the return is due to an error on our part (e.g., you received the wrong product or it was defective), we will cover the return shipping costs.

• If the return is due to a change of mind, you will be responsible for return shipping costs.

1.4 Condition of Returned Items
Returned items must be in new, unused, and resellable condition. Items that are damaged, missing parts, or used will not be accepted for return. In the case of defective or damaged products, please contact us immediately, and we will assist you in resolving the issue.

2. Refund Policy

2.1 Refund Eligibility
If your return is approved, you are entitled to a full refund for the purchase price of the product(s), minus any applicable shipping fees, handling charges, or restocking fees (if any). Refunds will be issued to the original payment method used for the purchase.

2.2 Processing Time
Once we receive your returned product, it may take up to 2 business days to process the return and issue a refund. Please note that the refund may take additional time to appear on your account, depending on your payment provider (usually 5-10 business days).

2.3 Partial Refunds
In certain cases, we may offer a partial refund or issue a store credit instead of a full refund. This may apply in the following cases:

• The product is returned in a damaged or used condition.

• The product is returned after the return window has expired.

• Restocking fees may apply to certain items (e.g., large or bulky items).

2.4 Non-Refundable Items
Certain items are not eligible for a refund, including:

• Products that are damaged due to misuse, neglect, or mishandling.

• Products that are returned without proof of purchase.

• Custom-made or personalized items.

3. Exchanges

3.1 Product Exchanges
If you wish to exchange a product for a different model, size, or color, you may do so within 6 days of receiving your order, provided the item is in unused, unopened, and original condition. Please contact our customer service team to initiate the exchange process. If the exchange involves a higher-priced item, you will be required to pay the difference.

3.2 Exchanges for Defective or Damaged Products
If you received a defective or damaged product, we will be happy to exchange it for the same item at no additional cost to you. Please contact us immediately so we can arrange a return and exchange.

4. Cancellations

4.1 Order Cancellations
You can cancel your order within 2 hours of placing it, as long as the item has not yet been shipped. Once your order is processed and shipped, it cannot be canceled. Please contact our customer service team as soon as possible if you wish to cancel your order.

5. Return Address

Please send all returns to the following address:

Geodesy Data Solution Returns
GEODESY DATA SOLUTION PRIVATE LIMITED, Ground Floor, Near Camp Road, Dehradun, Uttarakhand, 248007

Make sure to include your order number and reason for return in the return package to ensure a smoother process.

6. Damaged or Defective Products

6.1 Damaged or Defective Items
If you receive a damaged or defective product, please notify us immediately within 6 days of receiving your order. We will guide you through the return and replacement process, or, if applicable, offer you a full refund.

6.2 Reporting Damaged Goods
When you receive a damaged item, take clear photos of the damage and send them to our customer service team along with your order number and a brief description of the issue. This helps us process your return or exchange efficiently.

7. Refunds for Gift Orders

If the product was a gift, the refund will be processed to the original purchaser’s payment method unless otherwise specified. If the recipient wishes to return the item, they can exchange it for a store credit.

8. Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please feel free to contact us at:

Email: info@geodesydatasolution.com
Address: GEODESY DATA SOLUTION PRIVATE LIMITED, Ground Floor, Near Camp Road, Dehradun, Dehradun, Uttarakhand, 248007

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with an updated 02 April 2025. Please review this policy periodically to stay informed about your rights and our practices.

By making a purchase from Geodesy Data Solution, you acknowledge that you have read, understood, and agree to this Refund & Return Policy.